Frequently Asked Questions
Your one stop solution for all your IT needs. We provide services from remote support to Onsite computer support. We can help when it comes to backups and even managing your website. So, call a Mate.
Onsite IT support is a service where a qualified IT technician visits your business or home to provide IT support services. This can include troubleshooting and repairing computers and printers, installing software and hardware, and providing network and security support.
Call IT Mate is a trusted IT support provider with a team of experienced and certified technicians who are committed to providing fast, efficient, and cost-effective solutions. We offer a wide range of onsite support services to meet the needs of businesses and home users in Brisbane, Gold Coast and Sydney.
Onsite IT support can provide several benefits, including:
- Quick resolution of IT problems: Our technicians can quickly identify and resolve your technical issues, minimising downtime and restoring your productivity.
- Expert troubleshooting and repair: Our experienced technicians possess the expertise to handle a wide range of technical problems, from hardware failures to software glitches.
- Proactive maintenance and monitoring: We offer proactive maintenance services to prevent potential issues and keep your systems running smoothly.
- Personalised service and support: We are committed to providing personalised service and support that exceeds your expectations.
The cost of onsite IT support can vary depending on the complexity of your IT issues and the level of service you require. However, our PAYG plans provide flexible and cost-effective support options for small businesses, starting at $135 per hour.
We handle a wide range of IT problems, including:
- Slow computers and printers
- Network issues
- Virus and malware infections
- Software and hardware installation and upgrades
- Data backup and recovery
The time it takes to resolve an IT problem can vary depending on the complexity of the issue. However, our technicians are committed to providing prompt and efficient service, minimising downtime and disruption to your operations.
Onsite IT support is a service where a qualified IT technician visits your business or home to provide IT support services. This can include troubleshooting and repairing computers and printers, installing software and hardware, and providing network and security support.
Call IT Mate is a trusted IT support provider with a team of experienced and certified technicians who are committed to providing fast, efficient, and cost-effective solutions. We offer a wide range of onsite support services to meet the needs of businesses and home users in Brisbane, Gold Coast and Sydney.
Onsite IT support can provide several benefits, including:
- Quick resolution of IT problems: Our technicians can quickly identify and resolve your technical issues, minimising downtime and restoring your productivity.
- Expert troubleshooting and repair: Our experienced technicians possess the expertise to handle a wide range of technical problems, from hardware failures to software glitches.
- Proactive maintenance and monitoring: We offer proactive maintenance services to prevent potential issues and keep your systems running smoothly.
- Personalised service and support: We are committed to providing personalised service and support that exceeds your expectations.
The cost of onsite IT support can vary depending on the complexity of your IT issues and the level of service you require. However, our PAYG plans provide flexible and cost-effective support options for small businesses, starting at $135 per hour.
We handle a wide range of IT problems, including:
- Slow computers and printers
- Network issues
- Virus and malware infections
- Software and hardware installation and upgrades
- Data backup and recovery
The time it takes to resolve an IT problem can vary depending on the complexity of the issue. However, our technicians are committed to providing prompt and efficient service, minimising downtime and disruption to your operations.