Innovation-Driven IT Solutions for Australian Businesses
Technology That Works. Expertise That Delivers. Growth That Lasts.
For years, we have been at the forefront of delivering IT solutions that enhance productivity, security, and business growth. Our commitment to quality and innovation makes us your ideal technology partner.
Empowering Businesses with IT Excellence
Tailored IT Support | Cybersecurity Solutions | Microsoft 365 Solutions
At Call IT Mate, we specialise in comprehensive IT support, managed IT services, cybersecurity solutions, and cloud infrastructure. With a deep understanding of business technology needs, we help companies across Australia enhance efficiency, security, and scalability.
A Timeline of Innovation & Growth
From an IT Vision to a Trusted Technology Partner
Not every tech journey starts in a garage — ours began in a modest office in Silverwater, NSW, almost a decade ago. Two brothers, one shared vision: to deliver dependable, forward-thinking IT support tailored to small and medium-sized businesses.
Founded by Benu Mishra, a software developer, and Rajan Maharaj, a specialist in Onsite and Remote Management Support, Call IT Mate was built on a simple principle — put people first, and technology will follow. What began as a small support firm has grown into a trusted IT partner for businesses across Australia.
Driven by innovation, reliability, and real-world results, we’ve evolved from a boutique IT provider into a business that helps organisations stay Secure, Scalable, and Future-ready technology in an ever-changing digital world.
Where It All Began
Founded in Silverwater, NSW, Call IT Mate began with a clear focus: to provide small businesses with dependable, no-fuss IT support. As an IT support/web development company, we focused on practical solutions, responsive service, and real partnerships with business owners.
Expanding to Queensland
In 2017, we shifted our operations to the Gold Coast, allowing us to bring our services to a new market. This move allowed us to meet the growing need for flexible, on-demand IT support in Queensland — helping both new and existing clients with reliable local service.
Supporting Homes and Businesses
Following the impact of COVID-19, technology needs changed for everyone — not just businesses. We responded by broadening our services to include residential support, helping everyday Australians stay connected, secure, and productive in their homes and remote work setups.
White-Label IT Support for National Providers
In 2021, we began providing white-label onsite IT support for national IT service providers operating in the Gold Coast, Logan, and Brisbane. As their trusted local partner, we delivered professional, brand-aligned support directly to their clients — helping them meet service demands without compromising quality or response times.
A Strategic Shift to Managed Services
In response to our clients’ evolving needs, we transitioned into a full-scale Managed Services provider — offering structured support plans, cloud management, and cybersecurity solutions for small to mid-sized businesses across Australia.
Managed Services with 24/7 Cybersecurity
In 2025, we expanded our Managed IT Services by introducing a dedicated 24/7 Cyber Response Team. This always-on capability helps businesses detect, respond to, and recover from cyber threats in real time — strengthening our commitment to keeping clients secure, compliant, and resilient in today’s digital landscape.
Built on expertise, powered by technology, and trusted by businesses across Australia.
The success of our company is built on the unwavering trust, loyalty, and support of our clients and family—those who believed in us and helped us create something truly special. At our core, we stand for honesty, reliability, and strong relationships—values that define what it means to be a “Mate in Australia”. And that’s exactly how Call IT Mate was born—because of you, our valued clients and partners.
Founder’s NOTE
At Call IT Mate, we believe that technology is the driving force behind business success. Our mission is to provide seamless, secure, and scalable IT solutions that empower businesses to thrive in an ever-evolving digital landscape. Whether it's optimising operations, enhancing cybersecurity, or streamlining IT infrastructure, we are committed to delivering tailored solutions that meet your unique needs.
“ together, we make technology work for you.”
Call IT Mate isn’t just a name — it’s a commitment to delivering dependable IT solutions with the integrity and support you can always rely on. 
Benu Mishra
Founder
Rajan Maharaj
Co-Founder
More than just tech support — built on real connections
Before the business had a name or a clear direction, there was a small office, a few good mates, and the kind of friendships that kept things moving. No milestones — just shared lunches, late nights, and the quiet motivation to build something successful.
These were the early days that shaped the way we work: keep it simple, stay reliable, and surround yourself with people who’ve got your back.
Your Trusted IT Partner!
Expert IT Solutions Backed by Experience & Innovation
In the competitive landscape of IT services, our company distinguishes itself through a steadfast commitment to excellence and innovation. Here’s why partnering with us is a strategic decision:
Industry Expertise
Years of hands-on experience providing IT solutions across diverse industries.
Innovative Technology
We stay ahead of trends, ensuring your business benefits from the latest advancements.
Customer-Centric Approach
We prioritise your success with tailored solutions designed to meet your unique needs.
Comprehensive IT Support
From planning to execution and ongoing management, we offer complete IT services.
Scalable & Futuristic
Our IT strategies are built to grow with your business, ensuring long-term success.
Security & Compliance Focus
We integrate best-in-class security practices to keep your data protected.
Supporting Businesses Across Multiple Sectors
Tailored IT Solutions for Every Industry we Work With
Our versatile expertise allows us to cater to a diverse range of industries, providing tailored IT solutions that address specific challenges and opportunities:
Consulting Firms
Retail
Health & Wellness
E-Commerce
IT Services
Construction
Marketing & Sales
Real Estate
How We Deliver IT Excellence
From Consultation to Execution, We Make IT Easy
Our streamlined process ensures that our IT solutions are seamlessly integrated into your business operations:
Book Your Service Online
Easy Scheduling – Select your preferred service with just a few clicks.
01
Choose Required Service
Tailored Solutions – Pick from a wide range of IT and business services.
02
Consultation & Scheduling
Expert Coordination – Our engineers connect with you to finalise details.
03
Onsite Execution
Seamless Service Delivery – Our experts arrive and handle everything.
04
Frequently Asked Questions
We started in 2015 with one goal — to make IT support simple, reliable, and accessible for small to mid-sized businesses. What began as a small operation has evolved into a trusted partner for businesses across Australia.
We work with businesses across a range of industries, including retail, healthcare, construction, legal, and professional services. Our approach is flexible, which means we tailor our IT solutions to suit how each business operates.
No — Call IT Mate is independently owned and operated. In the past, we participated in a national franchise initiative, but today we operate under our own brand, focused on delivering personal, direct service.
While we primarily support small to mid-sized businesses, we also help residential clients with device setup, home networks, security, and troubleshooting — especially in response to the rise of remote work and digital home environments.
We provide onsite and remote support across the Gold Coast, Brisbane, Logan, Sydney (including Western and South-West), and Melbourne. Remote services are available Australia-wide.
Call IT Mate is still run by its original founders — a team with hands-on experience in software development, managed services, and day-to-day IT support. We keep operations lean, which means you deal directly with someone who knows the work.
We don’t believe in over-engineering or selling what you don’t need. Our support is practical, personal, and designed to work the way you do — with responsive help during business hours and round-the-clock cyber monitoring when it matters most.
Our general IT support operates during standard business hours, but we’ve introduced a 24/7 Cyber Response Team as part of our cybersecurity services. This means that while regular IT requests are handled during business hours, critical cyber threats are monitored and responded to around the clock.
No lock-in contracts unless you want one. We offer both Pay-As-You-Go and Managed IT Plans, so you can choose what suits your business best — with full transparency either way.
Yes. We work with national IT providers by offering white-label onsite support across the Gold Coast, Logan, and Brisbane. This allows us to operate as an extension of their team — building trusted, behind-the-scenes relationships that help them meet client needs without adding internal overhead.
We’ve gone from ad-hoc support to full-scale managed services, added cybersecurity, helped during the rise of remote work, and continued evolving based on what our clients actually need — not just what’s trending.
Just reach out. Whether you have a quick question or want to understand how we work, we’re happy to talk — no pressure, no jargon, just straight-up advice.