Call IT Mate Pty Ltd
19 Broklyn Golden Street. New York
Mon-Sat: 9.00am To 7.00pm

Onsite Computer Support Services for Businesses

In today’s fast-paced digital world, reliable and efficient technology is the backbone of any successful business. At Call IT Mate, we specialise in providing tailored onsite computer support services for businesses, ensuring your operations run smoothly and your staff can focus on what they do best. Whether you’re a small business establishing a new workspace or a medium-sized enterprise upgrading your infrastructure, we’re here to deliver expert IT solutions designed to meet your unique needs.

 

Our comprehensive onsite computer support services go beyond fixing technical issues. We work with you to implement proactive solutions that keep your systems optimised, your data secure, and your team productive. From setting up new workstations to onboarding employees with the latest tools, we make IT support a seamless part of your business growth.

Keeping You Connected and Productive

Tailored IT Support to Keep Your Business Running Smoothly

At Call IT Mate, we believe IT support isn’t just about solving problems—it’s about preventing them. Our team of experienced technicians provides hands-on assistance, addressing your technical needs right where you need it. Whether you require help with network configuration, setting up home offices for remote staff, or ensuring your new hires are ready to hit the ground running, we’ve got you covered.

By partnering with Call IT Mate, you gain access to a full suite of services designed to maximise your IT investment and minimise downtime. We don’t just deliver solutions; we deliver peace of mind.

Expert Onsite Computer Services in Australia

Setup New Computers

Getting new computers ready for your team is crucial to ensuring productivity. Our technicians handle everything from hardware setup to software installation and updates. We make sure every device is configured to suit your business requirements, ready to perform from day one.

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Onboard New Staff

Welcoming new staff involves more than just introductions; it’s about equipping them with the right tools and access. Our onboarding services include setting up secure accounts, integrating team communication tools, and providing training to ensure your new hires are productive immediately.

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Configure Network

Your business network is the backbone of your IT infrastructure. We provide professional network configuration services, from setting up routers and switches to optimising your connection for secure and reliable performance. Whether it’s a new office setup or an upgrade, our team ensures seamless connectivity.

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Setup Home Office

With flexible working becoming the norm, ensuring your remote employees have a reliable home office setup is more important than ever. We help businesses establish fully operational remote workspaces, including secure connections, device setup, and software configurations to keep your team productive from anywhere.

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A Better Tomorrow

Why Partner with Call IT Mate?

We understand that every business is unique, which is why we provide customised IT support services. Our hands-on approach ensures that your systems are set up and maintained to suit your specific needs, whether you’re looking to scale your operations, optimise your network, or improve remote work capabilities.

Personalised Solutions

Every business has its own challenges, and we tailor our solutions to address your unique goals.

Proactive Approach

From maintaining your systems to providing fast troubleshooting, we prevent issues before they occur.

Your Trusted Aussie Onsite IT Support Provider

Experienced Technicians

Our certified experts bring years of experience to provide the highest level of service.

Cost-Effective IT Solutions

Our onsite IT support services are tailored to your specific needs and budget, ensuring you get the most value for your investment.

Australian-owned and Operated

Supporting local businesses with IT services designed for their success.

Ensure Top-notch Security and Maintenance for Your Systems

Flexible Computer Support Plans

Onsite Support Services

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$158 Hour
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Tailored onsite assistance for businesses
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Hardware and software support
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Network troubleshooting and configuration
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Professional guidance from experienced technicians

Trend Micro Advanced Security

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$6 Month
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Advanced antivirus and malware protection
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Real-time threat detection and monitoring
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Regular security updates
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Web threat protection to block malicious websites and phishing attempts

Annual Computer Maintenance

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$158 Year
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Comprehensive system check-ups and diagnostics
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Regular software updates and patches
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Hardware diagnostics and repairs
  • https://keepingupwithrajan.com/wp-content/uploads/2025/01/dot.png Priority customer support for any issues
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What happy clients says about us?

CASE STUDIES

Our Case Studies

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Home IT Services

Business IT Services

Book Online Service

One-click, hassle-free experience

Frequently Asked Questions

What types of businesses can benefit from onsite computer support?

Our onsite computer support services cater to small to medium-sized businesses across industries such as retail, hospitality, professional services, education, and more. Whether you have a single office or multiple locations, we tailor our solutions to your specific requirements, ensuring your technology supports your business goals effectively.

Can you assist with setting up IT for new employees?

Yes, our team provides end-to-end employee onboarding services. From configuring workstations, setting up secure accounts, and providing access to essential software to offering guidance on using new systems, we ensure your staff are operational from day one. This service is designed to reduce downtime and simplify the onboarding process for your business.

How quickly can you provide onsite support?

We understand the urgency of IT issues. For most locations, we aim to provide onsite support within 24-48 hours. For businesses with Managed IT Support plans, we offer faster response times and priority scheduling to address your needs more quickly.

 

Do you offer support for remote workers and home offices?

Absolutely. We specialise in setting up secure and efficient home office environments for remote employees. This includes configuring devices, establishing VPN connections for secure access to your business network, and troubleshooting any technical challenges they may face.

Can you help upgrade or maintain our existing network?

Yes, we provide comprehensive network services, including upgrades, maintenance, and optimisation. Whether you need faster speeds, better security, or expanded connectivity for multiple devices, we’ll assess your current setup and recommend solutions that improve performance and reliability.

What’s included in your network configuration services?

Our network configuration services include setting up routers, switches, firewalls, and Wi-Fi networks. We ensure your network is optimised for speed, security, and reliability. This service also covers troubleshooting connectivity issues and expanding your network for growing teams or offices.

How do your services prioritise data security?

We integrate robust cybersecurity measures into all our services. This includes installing firewalls, antivirus software, and data backup solutions to protect your business from malware, phishing attempts, and other cyber threats. Additionally, we provide recommendations for best practices to maintain a secure IT environment.

Do you offer IT training for staff?

Yes, we can conduct IT training sessions to empower your employees with the skills they need to use your systems effectively and securely. Our training covers topics such as using collaboration tools, recognising phishing emails, and maintaining cybersecurity best practices.

Can you support businesses with multiple locations?

Yes, our services are designed to scale with your business. Whether you have offices in different cities or remote teams working across the country, we provide consistent and reliable IT support to all your locations, ensuring seamless operations across your business.

What’s the difference between onsite and remote support, and when should I choose each?

Onsite support involves our technicians visiting your location to address issues that require in-person attention, such as hardware installations, network setup, or repairs. Remote support is ideal for resolving software or connectivity issues quickly via online assistance. We can advise on the best option based on your specific needs.

Do you offer customised IT support packages?

Yes, we provide flexible IT support options tailored to your business. Choose from PAYG IT Support for ad-hoc assistance or Managed IT Support for proactive, ongoing IT management. These packages are designed to give you control over your IT expenses while ensuring your systems are well-maintained.

Can you provide IT support during business hours or after hours?

We offer support during standard business hours and can arrange after-hours or weekend assistance for critical issues, depending on your needs. With our Managed IT Support plans, you can enjoy extended coverage and faster response times to keep your business running smoothly around the clock.