When Tech Gets Hot, We Fix IT on the Gold Coast
On the Gold Coast, every minute counts — whether you’re running a small business, managing a holiday rental, or working from home. At Call IT Mate, we provide dependable IT Support Gold Coast locals can trust to keep their technology running smoothly.
We’ve spent years helping local businesses get more from their systems through Microsoft 365 support, cybersecurity, backup solutions, and ongoing tech maintenance. Our goal is simple: keep your devices secure, your data protected, and your operations flowing without the stress.
For home users, we offer the same friendly expertise — from setting up a new computer to sorting out Wi-Fi, email, or software issues. Whether onsite or remote, our technicians come to you with clear advice, fast service, and practical solutions that fit the Gold Coast lifestyle.
Proactive, Hassle-Free IT Support for Gold Coast Businesses
On the Gold Coast, every minute matters — whether you’re running a café, managing bookings, or working from home. When your tech slows down, it doesn’t just waste time; it interrupts your day. That’s where we step in.
We keep your systems running smoothly behind the scenes — secure, updated, and ready for whatever the day brings. You won’t deal with endless waiting or ticket numbers; you’ll get local support that shows up, sorts it out, and keeps things moving.
Gold Coast IT Support & Computer Services – Right When You Need It
PAYG Support
Need occasional help without a plan? Our Pay-As-You-Go support is perfect for one-off IT issues or urgent fixes. Whether it's data recovery, troubleshooting, or system cleanups, we’re here when you need us—no ongoing commitment required.
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Managed IT Services Plan
Our Managed IT Support Plans give you consistent, reliable support with simple month-to-month billing—no contracts, no lock-ins. We handle everything from system monitoring and performance tuning to updates and ongoing support, so your IT just works.
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Why Partner with Call IT Mate?
Your Gold Coast business needs IT that’s reliable, secure and easy to run. We deliver Windows-first support with plain-English guidance, predictable billing and month-to-month flexibility—onsite from Southport to Robina, with remote help Australia-wide.
We handle the day-to-day—Microsoft 365, device management, backups, cybersecurity with a human-led response capability, networks and VoIP—so staff can get on with serving customers. Expect proactive maintenance, sensible recommendations and clear reporting designed for busy local teams navigating seasonal peaks and growth. Simple, practical, local IT support that just works.
Month-to-Month, Clear Pricing
Flexible plans with per-user pricing, no lock-ins and Windows-first support. Scale up or down easily with remote help or onsite visits across the Gold Coast.
Security That Works Every Day
Strengthen security with human-led 24/7 Cyber Response, Microsoft 365 protections, dark-web monitoring and Australian data residency. Reduce risk, meet obligations, and keep staff working confidently.
Proactive Care & Plain-English Reporting
We maintain devices, patch software, back up data and manage Microsoft 365. Expect fast onboarding, proactive improvements and plain-English reports tailored to Gold Coast teams.
ReliableIT Solutions to Keep Your Business Thriving
Managed IT - Business Essentials
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24/7 Australian Help Centre
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Microsoft 365 Licence Management
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Microsoft 365 Security Management
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Microsoft 365 Daily Backups
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Password Management Portal
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Antivirus and Malware Protection
Managed IT - Business Basic
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Everything in Essential Plus
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PC Performance Alerting & Monitoring
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Desktop & 365 Regular System Update
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URL Filtering for Endpoints
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Desktop & 365 Regular System Updates
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Remote IT Support (1 Hour)
Managed IT - Business Standard
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Everything in Basic Plus
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Workstation Desktop Backup (200GB)
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Email Security Filters
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Priority customer support
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Essential 8 Cyber Analysis
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Remote IT Support (2 Hour)
Testimonials What happy clients says about us?
Our Case Studies
Home Service
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Data RecoveryData Recovery
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PC and Laptop IssuePC and Laptop Issue
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Wireless Network SetupWireless Network Setup
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Spyware and Virus RemovalSpyware and Virus Removal
Business Service
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Backup SolutionsBackup Solutions
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Managed IT SupportManaged IT Support
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Microsoft 365 SupportMicrosoft 365 Support
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Website Development & HostingWebsite Development & Hosting
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One-click, hassle-free experience
- Schedule a technician visit easily
- Transparent pricing
- Tailored IT solutions for you
Frequently Asked Questions
Our managed IT support services cover everything your business needs to stay productive and secure. That includes helpdesk support for everyday tech issues, proactive system monitoring to catch problems early, secure data backups, and full Microsoft 365 management. We also provide network maintenance, user onboarding, software updates, and general IT troubleshooting. Every plan is built to suit the size, systems, and needs of your Gold Coast business — and it’s all billed monthly with no contracts.
We prioritise fast response times because we understand that downtime costs you money. For most issues, we offer remote support and begin working on it within an hour. If a problem requires onsite help — like a hardware failure or network issue — we can send a technician to your Gold Coast location. Our goal is always to get you back up and running as quickly and smoothly as possible.
Yes. All our managed IT support services are month-to-month. We don’t lock clients into long-term contracts because we believe in earning your trust through results, not paperwork. This flexible model is ideal for Gold Coast businesses that prefer agility, especially small and medium-sized companies who need reliable support without being tied down.
Definitely. We help businesses across the Gold Coast manage their Microsoft 365 environment, including user setup, email hosting, Teams collaboration, SharePoint, OneDrive, and licence management. We also provide training and troubleshooting so your staff can use the platform efficiently. Whether you’re migrating to Microsoft 365 or just need day-to-day support, we’ve got you covered.
Yes — while most IT issues can be handled remotely, there are times when onsite support is necessary. We offer onsite services across the Gold Coast, including hardware installations, printer and device troubleshooting, network setup, and urgent repairs. We’ll always assess the situation first and determine the fastest and most efficient solution for your business.
Absolutely. In fact, most of our clients are small to mid-sized businesses in the Gold Coast region. Whether you run a team of 3 or 30, we can tailor your IT support to match your size and workflow. We’ll help you avoid the cost of a full-time IT department while still getting the professional support you need to grow and stay competitive.
Urgent issues are escalated immediately — whether it’s a system crash, server failure, ransomware alert, or internet outage. Our team is trained to respond quickly and diagnose problems efficiently. We aim to reduce your downtime and protect your data at all costs. For high-priority cases, we’ll escalate to onsite service if remote troubleshooting isn’t enough.
There’s no one-size-fits-all answer, as pricing depends on factors like the number of users, the complexity of your systems, and the level of support you need. We provide a simple, upfront monthly quote with no hidden fees. Our pricing is designed to be affordable for Gold Coast businesses, whether you’re just starting or scaling up.
Our cybersecurity support is designed to keep your business protected from common threats like viruses, malware, and data breaches. We implement smart, practical solutions like firewalls, antivirus software, secure data backups, system updates, and user access controls. We also provide advice on password security, device policies, and preventative maintenance — helping Gold Coast businesses reduce risk and stay secure.
Getting started is easy. Contact us through our website or give us a call, and we’ll schedule a free consultation to understand your current IT setup and business needs. We’ll recommend a support plan that fits, give you a clear monthly quote, and if you’re ready, we’ll begin onboarding — with no pressure or sales gimmicks. Just honest, reliable IT support.
Yes. We help businesses across the Gold Coast set up secure and reliable remote work environments. This includes VPN access, cloud file sharing, Microsoft 365 integration, device security, and user support. Whether your team is hybrid or fully remote, we make sure everyone stays connected and protected.
Absolutely. We take the time to understand how your business operates, then recommend the most efficient IT infrastructure based on your goals, team size, and budget. From choosing the right devices and software to designing a scalable network, we make sure your tech setup supports your business—not slows it down.