Call IT Mate Pty Ltd
19 Broklyn Golden Street. New York
Mon-Sat: 9.00am To 7.00pm
WordPress support is required for plugin failure

Case Study: How Call IT Mate Resolved a WordPress Update Failure for a Growing E-commerce Business

Client Overview

A fast-growing e-commerce business faced a critical issue: their WordPress site failed during a routine update, leaving the site inaccessible for over two hours. With hundreds of daily visitors and a reliance on online transactions, every minute of downtime resulted in lost revenue and a tarnished reputation.

Challenge

The issue stemmed from an incomplete update process caused by conflicting plugins and an outdated PHP version. The client’s lack of a proper backup strategy complicated recovery efforts, adding to the urgency of the situation.

Solution

  1. Immediate Site Backup
    Our first step was to back up all existing data and files to prevent data loss during troubleshooting.

  2. Manually Updating Core Files
    Using FTP, we manually updated the WordPress core to ensure the system files were not corrupted and restored functionality to the backend.

  3. Conflict Resolution
    After regaining access to the dashboard, we deactivated all plugins and reactivated them one by one to identify the conflicting plugin. The culprit was a popular but outdated caching plugin.

  4. PHP Version Upgrade
    The server’s PHP version was updated to the latest version, ensuring compatibility with the most recent WordPress updates and plugins.

  5. Proactive Preventive Measures

    • Installed a reliable backup plugin to schedule automated backups.
    • Set up a staging site for future updates to ensure updates could be tested without affecting the live site.
    • Implemented real-time monitoring to alert the client of future issues before they escalate.

Outcome

The website was restored within four hours of reporting the issue, with zero data loss and no broken functionality. The client saw immediate improvements in site speed and functionality, boosting customer trust and sales.

How Call IT Mate Can Help Your Business

Facing similar issues? Call IT Mate provides WordPress Support for Businesses to tackle update failures, plugin conflicts, and more. Our proactive maintenance solutions ensure your site runs smoothly and reliably.

Related Services


This case study highlights how Call IT Mate’s expertise in WordPress troubleshooting can minimise downtime and prevent future technical issues, helping businesses stay online and grow confidently.

Tags:

Leave a Reply

Your email address will not be published. Required fields are marked *