Our Featured IT Services 
Our Story We provide expert onsite computer support, solving your IT issues efficiently, ensuring minimal downtime, and optimising your business operations.
Testimonials Annual Cyber Threat Report 2024-2025 Released by the Australian Signals Directorate (ASD), the 2024–25 report shows cybercrime is growing in frequency, impact and sophistication across Australia—from phishing and account takeovers to ransomware.
Key takeaways
24/7 Australian Call Centre
24/7 Cyber Monitoring & Response
Microsoft 365 Security Hardening
Password Management Portal
Microsoft 365 Cloud Backups
Dark Web Breach Monitoring
Security Awareness Training
Managed Antivirus & Firewall Security
Everything in Essentials
Email Phishing Simulation Training
Advanced Email & Spam Protection
PC Performance Alerting & Monitoring
Desktop & 365 Regular System Updates
Mobile Device Management (MDM)
Device Security Policy Management
Remote IT Support (1 Hour Shared)
Everything in Basic
Priority Onsite Support
Network Device Monitoring
Quarterly IT Strategy Reviews
Essential Eight Security Review
Annual Disaster Recovery Test
IT Asset Management & Planning
Remote IT Support (2 Hours Shared)
Some of the brands we have been privileged to work with
Our remote support and management services are available across Australia. We are able to provide onsite support services to residents and businesses across Sydney, Melbourne & South-East Queensland.
WHY CHOOSE US We provide reliable, efficient and affordable IT services so your technology stays optimised and performing at its best. We know how critical IT is to your business and home life, and we’re committed to keeping you connected, secure and productive.
FAQ We support Australian small businesses and home offices across healthcare, education, finance, retail, trades, manufacturing and professional services. Our team sets up and manages Windows devices, Microsoft 365 and networks, then tailors controls to your risk and budget. Need something specific for your sector? We’ll map your workflows and recommend practical steps that lift productivity and reduce interruptions.
We focus on practical security: strong sign-in (MFA), Conditional Access, hardening and patching, monitored cloud backups, Dark Web monitoring and identity threat detection for Microsoft 365. If something goes wrong, our 24/7 Cyber Response team is on call for active threats. We also provide Australian data residency.
Yes. While Call IT Mate is not a Registered NDIS Provider, we do support NDIS organisations—including providers and plan managers. We set up and manage Windows devices and Microsoft 365, secure email and file access, onboard staff, maintain backups and networks, and provide remote helpdesk with onsite visits where needed. Month-to-month or PAYG, no lock-ins. For security, we include practical controls and a 24/7 Cyber Response team for active threats
Onsite support is available across the Gold Coast, Logan, Brisbane, Sydney (South-West & Western) and Melbourne. Remote support is available Australia-wide. Many issues are fixed in one remote session; when onsite is best, we’ll book a time that suits.
There’s no contract minimum. Plans are billed per user. Sign up for the number of people you currently have—for example, if you hold 5 Microsoft 365 seats, you’ll choose 5 users. You can add or remove users as staff change. Each user covers one primary device (extra devices can be added). Microsoft 365 licences are available if needed. Month-to-month or PAYG—no lock-ins.
