Call IT Mate Pty Ltd
19 Broklyn Golden Street. New York
Mon-Sat: 9.00am To 7.00pm
Follow Us :

Contact Us

Contact Information

Mailing Address

Suite 248 4/16-18 Beenleigh-Redland Bay Road, Loganholme QLD 4129

(No walk-in customers)

Email Info

Enquires: [email protected]

Accounts: [email protected]

Support: [email protected]

Phone Number

24/7 Help Centre: 0447 099 201

SEQ Service Desk: 07 5616 8856

Sydney Service Desk: 07 5616 8856

Melbourne Service Desk: 07 5616 8856

Home Service

Business Service

Get Free Estimate Today

Save time and money

icon Testimonials icon

What happy clients says about us?

image
image

Need any kind of IT solution for your business or home?

image
CASE STUDIES

Our Case Studies

Frequently Asked Questions

What is included in the computer setup service?

Our computer setup service includes hardware installation, software installation, network configuration, and initial system optimisation to ensure your new computer is ready to use.

How long does it take to set up a new computer?

The setup time can vary depending on the complexity of the setup and the amount of data to be transferred, but typically it takes between 1 to 2 hours.

Can you transfer data from my old computer to the new one?

Yes, we offer data migration services to transfer your files, applications, and settings from your old computer to the new one.

Do you provide antivirus installation and configuration?

Yes, as part of our setup service, we can install and configure antivirus software to ensure your new computer is protected from the start. We recommend the Trend Micro Worry-Free Advanced antivirus system to get complete protection against all online attacks.

Can you set up my email on the new computer?

Absolutely, we can set up your email accounts and ensure they are configured correctly on your new computer.

What do I need to have ready before the technician arrives?

You should have your new computer, any software installation disks or download links, and your login information for email and other accounts ready.

Do you offer network and WiFi setup services?

Yes, we provide complete network and WiFi setup services, including configuring your router, securing your network, and connecting all your devices.

Can you set up my printer and other peripherals?

Yes, we can set up your printer, scanner, and any other peripherals you need connected to your new computer.

What areas do you service for onsite computer setups?

We provide onsite computer setup services in Sydney, Brisbane, Gold Coast, and Melbourne.

What kind of training do you provide after the setup?

We offer basic training to help you get started with your new computer, covering essential functions and answering any questions you may have.

Is there ongoing support available after the initial setup?

Yes, we offer ongoing support and maintenance services to ensure your computer continues to run smoothly.

How do I schedule a computer setup service?

You can schedule a service by contacting us through our website, phone, or email. We will arrange a convenient time for our technician to visit you.